Shipping policy
Shipping Policy
Effective Date: May 2026
Thank you for shopping at Caelix. We are committed to providing reliable worldwide shipping and transparent delivery information for our customers.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is successfully confirmed.
Processing times may be slightly longer during:
Holidays
High-demand periods
Promotional events
Unexpected carrier delays
Orders are not processed or shipped on weekends or public holidays.
2. Shipping Time
Estimated delivery time after dispatch is approximately:
🌍 Worldwide Shipping: 5–9 business days
Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on:
Destination country
Customs processing
Local postal services
Weather conditions
Carrier disruptions
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 72 hours for tracking updates to appear after dispatch.
4. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated otherwise.
We are not responsible for delays caused by customs clearance procedures.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately at:
📧 Shopcaelix@gmail.com
We cannot guarantee modifications once an order has been processed or shipped.
6. Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery responsibility transfers to the carrier.
Caelix is not responsible for:
Lost or stolen packages confirmed as delivered
Delays caused by carriers
Customs delays
Delivery interruptions due to circumstances beyond our control
However, if you experience an issue with your shipment, please contact us and we will do our best to assist you.
7. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include:
Your order number
Photos of the packaging
Photos of the damaged product
We will review the issue and provide an appropriate solution where applicable.
8. Shipping Availability
We currently ship to most countries worldwide. However, shipping availability may change without notice due to carrier restrictions, international regulations, or operational limitations.
9. Contact Information
For any shipping-related questions, please contact:
📧 Shopcaelix@gmail.com